Tag-Archive for » satisfaction «

23
Nov
Give What the Customer Want
FLC

There’s something I would like to mention here about what happened to me the other day as a customer.
My brother in law told me to get my car check on the timing belt. He is a car sales agent and he knows a lot of this stuffs.. so I went to get it check and I was asked to replace the timing belt.
Now this workshop is a big workshop and they got many mechanics and have a reception area bigger than my house. So, what happened was, they threw me with 1 hundred and 1 things to change.
They told me besides the timing belt, I need to replace the water pump, and other items which I was not remember well as it’s quite technical for me in this area. So, I asked how much was it. They told me to wait as they went to check the items and prices.
So, after waited for a while, the lady came back to me and quote me RM1450 and she told me that the parts need to wait as they need to deliver it from factory 200km from here and need to fix another date. I told the lady that I’m not going to do with this kind of price (at that time I was concerned about the price). So, after she discussed with the mechanics, she reduced the price to RM1150. I thought to myself, what kinda of workshop is this, are they going to slaughter me on this? So, I went to call for alternatives, then they reduced the price further to 950. I told them to forget it I’m not changing the timing belt here.
I felt so uncomfortable and it’s like being cheated through the whole process.
So, I went to another workshop recommended by my father in law, and it’s pretty small but the man is very friendly and since he knows my father in law well, we helped me to check everything and I told me that every other items in the engine was fine except for the timing belt and the engine cover, so I got it replaced and fixed with just RM353. Furthermore, they did it on the spot as they got the part and I do not need to find another date.
So, there is a lesson I have learned from this experience. I think it’s very good to apply it to whatever service or things that we are selling.

Category: Incident  Tags: , , , , , , , , , , , , ,  Leave a Comment
22
Nov
Write the ‘What you want’ down
FLC

When foundation is right, it’s time for action. Earlier post I was talking about how to get motivated and how to build up the foundation before we embark into the big project.
It’s a project big enough to transform life. Yes, it is the project to achieve the goals or the ‘what do you want’. Before that make sure we need to write it down first.
Sometimes I am amazed on how our brain works. By writing it down, it seems like it is sending the signal of intend, that we are serious about the goal. And since we are serious about it, we will need to put in when you want it. What is not enough as it’s not serious enough, but with when, the message is sent to the brain and subconscious mind will find a way to achieve it.
Try it out, just put in smaller goals by writing it down and when to attain it, you will wonder how simple it can be to achieve the goals that you have written down. And also the feeling of satisfaction when these goals are reached.

Category: Motivation  Tags: , , , , , , , ,  2 Comments