There’s something I would like to mention here about what happened to me the other day as a customer.
My brother in law told me to get my car check on the timing belt. He is a car sales agent and he knows a lot of this stuffs.. so I went to get it check and I was asked to replace the timing belt.
Now this workshop is a big workshop and they got many mechanics and have a reception area bigger than my house. So, what happened was, they threw me with 1 hundred and 1 things to change.
They told me besides the timing belt, I need to replace the water pump, and other items which I was not remember well as it’s quite technical for me in this area. So, I asked how much was it. They told me to wait as they went to check the items and prices.
So, after waited for a while, the lady came back to me and quote me RM1450 and she told me that the parts need to wait as they need to deliver it from factory 200km from here and need to fix another date. I told the lady that I’m not going to do with this kind of price (at that time I was concerned about the price). So, after she discussed with the mechanics, she reduced the price to RM1150. I thought to myself, what kinda of workshop is this, are they going to slaughter me on this? So, I went to call for alternatives, then they reduced the price further to 950. I told them to forget it I’m not changing the timing belt here.
I felt so uncomfortable and it’s like being cheated through the whole process.
So, I went to another workshop recommended by my father in law, and it’s pretty small but the man is very friendly and since he knows my father in law well, we helped me to check everything and I told me that every other items in the engine was fine except for the timing belt and the engine cover, so I got it replaced and fixed with just RM353. Furthermore, they did it on the spot as they got the part and I do not need to find another date.
So, there is a lesson I have learned from this experience. I think it’s very good to apply it to whatever service or things that we are selling.